Apex IT Devices

Terms & Conditions


As a consumer at apexitdevices.com (REG.#: 12162884) you are covered by:

The Consumer Purchase Act, The Consumer Services Act, and the law on distance contracts and contracts outside business premises.

For you, as a private person, Distance Selling Act applies (see below regarding the Right to withdrawal) as well as Purchase Act, which has strict provisions, which means that the law applies, even though you have agreed on something else.

For companies, including individual traders, Purchase Act applies, which is dispositive, which means that agreements between companies apply primarily before the law.

We comply with the Data Protection Act 2018-. When you, as a private individual, register and place your order, you also agree that we store and use your personal information in our business to best fulfill our commitment to you. We protect your information according to Data Protection Act, and you are entitled to access the data as well as to get it deleted if you wish.

Should any condition be found invalid as per the United Kingdom or EU law, this shall not mean that the terms of purchase as a whole will be void, but the invalid condition shall in such case be replaced by equivalent legal text.


Promotional prices cannot be combined with discount codes or other offers.

Promotions and offers are only valid on purchases made while the promotion or offer is active. All promotions are valid as long as stock lasts and we cannot reserve products that have sold out during promotions. We reserve the right to make any errors as well incorrect stock balances.


Discount codes are valid once per purchase and you cannot combine discount codes.


If you are under the age of 18 you must have parental permission before placing an order. Such permission can be given by a parent sending their express permission to us by e-mail.

All false orders are tracked and reported to the police or any other law enforcement department, and if we suffered financial damage, we will demand compensation.


When you have added items to the shopping cart and proceed to the checkout, you will see which payment method applies if prices are inclusive or exclusive of VAT and which VATrate applies. We accept PayPal, Visa, MasterCard-, and American Express for most orders. Delivery will take place within 3-7 days unless it is stated in the order or in any subsequent correspondence that the delivery time is longer.

In addition to the price, shipping costs may apply. These are-, if so, listed in the online store’s checkout. Normally no additional fees will be added, but if so, it will be clearly stated during the ordering process and subsequent correspondence.

In the online store, items may be marked with a delivery indication. We reserve the right to delete non-deliverable items from your order with a price reduction. If you wish to order another equivalent product, this is to be considered a new order. If you wish to cancel an item due to delays with delivery, this is possible until the item has been effectuated, i.e., invoice or freight handling has been created. Partial deliveries occur only at your request and provide additional shipping costs for you.

When you make your order, the checkout shows which delivery method is applicable. It is your responsibility to ensure that the address you entered at the time of purchase is correct.


There are four different ways to arrange payment, whether you are ordering online, by phone, or by email: Account, Credit and Debit Cards, PayPal, or Bank transfer.

  • CREDIT TERMS ACCOUNT: By filling in our Credit Application Form. Once submitted, the credit department will determine the credit limit at our discretion. This process can take up to a week. Once complete, we can offer Net-1 Days Term or up to 30 days net terms within the assigned credit limit.
  • CREDIT AND DEBIT CARDS: American Express, Visa, and MasterCard: by means of a secure payment system (your card is charged on the day of your order for security reasons). This can either be done online or by filling in the credit card authorization form.
  • PAYPAL: Paypal by means of a secure online payment system. This can either be done online using our checkout process or by paying on a PayPal invoice sent to you by our accounts department.
  • BANK TRANSFER PAYMENT: offers the opportunity to pay by bank transfer. Please note that Bank transfers from abroad will only be accepted if the additional transfer costs are paid by the customer. Your Order will be processed when your bank transfer is received. Once your payment is received, we will dispatch your Products. The processing of off-line payments may take several days.
  • BY TELEPHONE: Through our customer service at +44 1254 959338. If you place a high-value order, we reserve the right to contact you for further confirmation of your order details, prior to authorization and processing of your order.
  • Please note that for security reasons, reserves the right to ask its clients for a bank transfer payment for the first-time transaction.
  • Please note that if our insurance company and fraud detection department suspect any suspicious detail, we reserve the right to cancel the transaction for security reasons and will update you accordingly of any such development in due course of time.
  • Standard terms of payment for credit account Customers are 01 to 30 days (as per credit terms approved by us) from the date of the invoice, and this will apply except in the case of transactions where different terms are agreed upon in writing. If payment is not made on the due date, will be entitled to charge interest daily on the outstanding balance at the rate of 1.5% per month for Business Customers and at a rate of 0.5% per month for Consumers.


All prices on our website, in email messages, proforma invoices, invoices, and certified price quotes are in GBP/USD/EUR only. You can calculate the prices in your own currency by using the currency converter described above. We accept Paypal, Visa, Mastercard, and American Express for most international orders up to £1000. However, we regret that we cannot accept credit card payments from some countries. Your Smart Shopping Cart will let you know. In that event, a good alternative payment option is a bank transfer.

All customers having approved credit terms are billed on their respective given billing address and invoices are issued from our registered office address mentioned on our contact us page.


Items shipped to other countries than the United Kingdom may be subject to import duties, taxes, and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Apex IT Devices Ltd (REG.#: 12162884).

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS/DHL to the local carrier in your country, or air and ground transportation strikes or delays once the package has left any of the warehouses.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.


Unclaimed shipment will be charged a fee from 150 GBP excl. VAT to cover our shipping and handling costs. A new shipping fee will be added if the shipment is re-sent.

In the case of free shipping, new shipping costs are determined based on the weight/volume of the shipment.

Unclaimed shipments without a tracking number will be charged only with new shipping costs.


You can make changes to your order of stocked goods until the order has been effectuated. If the change is approved, any price differences will be adjusted according to the price applicable at the time of change.

Private individuals have a right of withdrawal, see under the heading “Right of withdrawal”.


Cancellation is not valid until you have received confirmation from us. You can cancel your order free of charge until the order has been effectuated. After this time, you, who have ordered for your company, are required to accept the delivery.

Private individuals have a right of withdrawal, see under the heading “Right of withdrawal”.

Companies that cancel a custom-made product must pay compensation for costs incurred until cancellation and non-profit.


As an individual, you have the right to cancel your purchase within 30 days under the Distance Selling Act. You have no right of withdrawal if you ordered a product that has been manufactured according to your instructions or otherwise has a clear personal touch.

Please note that by law you are to pay for the return shipping costs and by law may pay for a product’s reduction in value in case you handled the product to a greater extent than was necessary to determine its characteristics or function.

The withdrawal period begins on the day you received the item. If you ordered several items or the item you ordered consists of several parts, the withdrawal period begins when you receive the last item and the last part of the item.

In case of withdrawal/return, we do not refund the shipping costs back to you and the responsibility that the shipment reaches us lies with you as a customer. In case of defective packaging or obvious impact on the product, price reductions will be between 15-100% of the product’s value. In the case of an approved return, the product value and shipping are paid in connection with the order.

If you want to use your right of withdrawal you can contact us under the tab labeled “Contact Us”. You will receive a confirmation of your message, and we will take a stance on if the conditions for your withdrawal are valid. You will then receive an e-mail with information on how you should send back the product.

After we receive the returned item, the purchase price will be refunded to you within 30 days from the day we received the cancellation notice.


If you order a product that is specially made to order then it is not possible to withdraw. Hygiene articles such as In-Ear Headphones cannot be undone due to hygiene.


If you as a private individual has received a damaged product, or if we have sent the wrong item, the reclamation process should be filed within 7 days from when you noticed or should have noticed the problem. The reclamation period is at most 3 months depending on the nature of the item as well as any eventual guarantee obligations.

If you as a company have received a damaged product, or if we have sent the wrong item, you should file a reclamation of the item as soon as you receive it.

For both private individuals as well as companies the damaged / faulty item should be returned in equal packaging and with the same delivery method as it was received, together with a thorough description of the problem.

You must then make a complaint through our website https://www.apexitdevices.com by following the instructions under “Exchange and Return“.

If we cannot send a new product to you within a reasonable time, we will refund the return shipping cost as well as what you initially paid for the damaged or faulty item.

Compatibility issues can be common between different products. We recommend that you research as much as possible before placing your order to avoid unnecessary costs.

You can find our return delivery note here, it should be sent to the address below:

Return form
Apex IT Devices Ltd
 9 Aragon Drive
Ruislip, HA49PR
United Kingdom


We reserve ourselves against any printing errors, as well as errors in information and specifications regarding products and services included in our product range.


Both parties are to be free from the completion of the deal if there is a hindrance or anything that makes it impossible to deliver the order that is caused by conditions that any part has no control over.

These conditions may include such things as fires, war, restrictions of currency, strikes, power outages, or acts of God (hurricane, flood, earthquake, volcanic eruption, etc.)

This also includes if there arise any issues on delivery from the producer and/or to the customer.


The Complaints Board is able to provide a free-of-cost procedure that you as a private person can use in case of a dispute. Our policy is to always follow the recommendations of the Complaints Board.

Disputes between companies are to be settled in a UK court.


We reserve the right to cancel and refund any mass orders or orders from resellers.